Shipping Information

Thank you for shopping at Kem Keeney Esthetics and Kem Keeney Wax. We are committed to getting your order shipped to you as quickly and efficiently as possible. Please review our shipping policy below. Orders from Circadia are processed by them and are out of our control. If you contact me with questions about those orders, I will do my best to help.

1. Order Processing Time

• All orders are processed within 1-3 days (Monday-Friday, excluding holidays) after receiving your order confirmation email.
• You will receive another notification email once your order has shipped, including tracking information.  
• Please note that processing times may be longer during peak seasons, holidays, or promotional events. We will do our best to notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Important Notes:

• Delivery times are estimates provided by the carriers and commence from the date of shipment, not the date of order. We are not responsible for carrier delays.
• Delivery delays can occasionally occur due to weather conditions, carrier issues, or other factors beyond our control.
• Business days do not include weekends or public holidays.
• Once your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status.  
• Please allow 24-48 hours for the tracking information to become available after you receive the shipping confirmation email.  
• If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

6. Shipment Confirmation & Order Issues

• Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.

• Damaged Packages: If your order arrives damaged, please contact us within 2 days of delivery with your order number and include photo(s) of the item’s condition and the damaged packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, which may involve coordinating with the shipping carrier.

• Lost Packages: We are not responsible for lost or stolen packages. Please reach out to the shipping carrier.

• All Sales Final on Products

8. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.